Terms of Use – It's FURDAY!

Pawsh'd Pets LLC, DBA It's FURDAY!

Last Updated: 10/12/2026

These Terms & Policies ("Terms") are a legally binding agreement between you and Pawsh'd Pets LLC, a California limited liability company doing business as It's FURDAY! ("It's FURDAY!," "we," "us," or "our"). They apply to your use of our website, your communications with us, and the mobile pet grooming services we provide (together or individually, the "Service"). Please read them carefully. We encourage you to print or save a copy for your records.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of them, please do not use the Service. You also agree to follow all laws that apply to your use of the Service, which means, among other things, that your pet(s) will be vaccinated, licensed, and identifiable (for example, by tag or microchip) as required by local law.

1. How These Terms Work With Your Service Agreement

Before your first appointment, you will sign our Pre-Grooming Service Agreement & Liability Waiver, which includes our Matted Pets Addendum (together, the "Service Agreement"). The grooming policies in these Terms are the same policies stated in the Service Agreement; these Terms also cover additional topics such as use of our website. If these Terms and the Service Agreement you signed ever conflict on a matter concerning grooming services, the Service Agreement controls.

2. Eligibility

By using the Service, you represent that you are at least eighteen (18) years old, legally able to enter into contracts, and the owner or authorized caregiver of each pet you book, with authority to make Bookings on behalf of any person or company associated with the Booking.

3. Bookings & Owner Representations

Bookings
A "Booking" occurs when you request an appointment through our website or booking platform, complete our client intake form, and receive a confirmed appointment time. We are not obligated to accept every Booking request and may decline one at our discretion. Once your Booking is confirmed, you agree to its price and terms, subject to our Price Quotes policy (Section 6).

Owner Representations

When you book, you confirm that your pet(s) are current on vaccinations, including rabies as required by law; that you have disclosed all known health and behavioral issues; and that your pet(s) have no undisclosed bite or aggression history. You agree to provide current vaccination records at or before the time of your Booking. Full transparency helps keep both your pet and our groomer safe, and we rely on the information you give us.

Pets We Cannot Groom
For the safety of your pet and our groomer, we will not groom a pet that:

has an open wound or a contagious or infectious condition, or has had surgery within the fourteen (14) days before the appointment;
is not current on vaccinations as described above; or
has been tranquilized or sedated. Tranquilized pets should be groomed in the safety of a veterinary clinic or hospital. Anxiety medication prescribed by a veterinarian is acceptable.

Behavior, Anxiety and Aggression

A pet with a history of biting or aggression, or one that becomes highly stressed when confined to small spaces, must be disclosed at the time of Booking. We may decline these Bookings or accept them with appropriate safety measures. The use of muzzles, slings, straps, and similar handling tools is acceptable.

4. Right to Refuse or Stop Service

If a pet cannot be safely handled, we will stop the service and recommend an appropriate course of action. Grooming may be stopped at any point, including mid-groom, when necessary for the safety of your pet or our groomer. If service is stopped for safety reasons, you agree to pay a minimum of our $50 fuel fee.

During every appointment we take precautions to prevent injury. We may shorten a groom, or determine that it cannot be completed as scheduled, if continuing would put your pet or our groomer at risk.

5. Flea & Tick Policy

For the comfort and health of all our furry clients, pets with fleas or ticks will be refused unless treated on-site with a specialized shampoo ($30) plus a $25 van decontamination fee. If treatment is declined, service will be stopped without refund, and the full appointment fee still applies.

6. Price Quotes

Price quotes are our best estimate based on the information you provide before the appointment. The final cost depends on the groomer's in-person assessment of coat type, weight, condition, temperament, and other factors.

7. Matting & Coat Condition

We will never put your pet through painful dematting. If matting is severe, shaving may be the kindest and safest option, and severe mats will be shaved after consulting with you. While we take every precaution, shaving or dematting can cause skin irritation, coat shock, or injury, and you release It's FURDAY! from liability for these effects. Neglect of a pet's coat can also cause problems after grooming, such as clipper or brush irritation.

Regular grooming every 4 to 6 weeks, along with brushing and combing at home, is the best way to prevent matting. Full details are in the Matted Pets Addendum included with your Service Agreement.

8. Arrival Window

We do our best to arrive on time, but arrival can vary by plus or minus 45 minutes due to traffic, prior appointments, or pet needs. If we expect a change of more than 45 minutes, we will notify you. Cancellations due to delays within this window are not accepted.

9. Cancellations, Rescheduling & No-Shows

Life happens! If you need to cancel or reschedule, please let us know as soon as possible. The following fees apply, based on the full appointment price:

48 or more hours’ notice: no charge
24 to 48 hours’ notice: 50% fee
Less than 24 hours’ notice or no-show: 100% fee

These fees simply cover the time we reserve for your pet's glow-up; they are not meant as penalties. In genuine emergencies, we may waive a fee at our discretion.

Cancellations by It's Furday

We may need to cancel an appointment at any time due to weather or road conditions, equipment failure, or similar circumstances. Every effort will be made to contact you to reschedule, on a case-by-case basis.

10. Payments & Fees

Payment is due for services rendered. If payment has not been received within 48 hours of service, you authorize It's FURDAY! to charge your card on file for the services rendered. The following fees also apply:

Late payment: $25 per day
Returned check: $50 (if paying by check is applicable)

11. Satisfaction Policy

We want you to love your pet's groom! If something doesn't look or feel right, please let us know within 72 hours so we can make it right. While we do not offer refunds, our goal is to work with you until you are happy with the results and your pet is comfortable.

12. Property Access & Damage

We will treat your property with the same care as our own. It's FURDAY! will not be held responsible for damage to your yard, home, or property while on a service call to groom your pet(s), within reason.

As the owner or caregiver, you may authorize us to perform scheduled grooming appointments while you are away from your home or property. If you will not be available, you agree to provide written instructions with your signature, by email or written note. If a key is left for us or given to us for access to your home, It's FURDAY! will not be held responsible for any damage or theft to your home or property.

13. Grooming Risks, Release & Emergency Care

Acknowledgement of Risk

Grooming involves inherent risks, including but not limited to nicks, cuts, clipper or brush irritation, allergic reactions, stress, illness, injury, escape, or death. These risks are increased for pets with pre-existing conditions, including advanced age, nervousness or anxiety, illness, prior injury, skin or coat conditions, severe matting, or other medical conditions. If your pet is wiggly or does not remain still during grooming, accidents such as nicks from clippers or scissors can happen. You agree to disclose all known conditions to It's FURDAY!.

Release

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE, WAIVE, DISCHARGE, AND AGREE TO HOLD HARMLESS PAWSH'D PETS LLC, DBA IT'S FURDAY!, AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS FROM ANY AND ALL CLAIMS, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO GROOMING SERVICES, INCLUDING INJURY, ILLNESS, ESCAPE, OR DEATH OF YOUR PET(S), INCLUDING CLAIMS BASED ON ORDINARY NEGLIGENCE.

This release does not apply to gross negligence or willful misconduct.

Emergency Veterinary Services

If your pet needs emergency veterinary care and you cannot be reached after reasonable attempts, you authorize It's FURDAY! to obtain care, including transportation, at the nearest available veterinarian or your designated veterinarian, and you agree to pay all resulting costs. You also authorize your pet's veterinarian to release your pet's veterinary records to us for this purpose. Our groomers may provide basic first aid while veterinary care is being arranged.

14. Bite & Injury Reporting

State or local law may require It's FURDAY! to report certain incidents to the appropriate authorities, for example if your pet bites or injures one of our groomers, another person, or another animal during a Booking. You acknowledge that we may make such reports, and that in rare cases where required by law, an animal may need to be surrendered to a government agency, animal shelter, or veterinarian. Our Privacy Policy describes what information we may disclose.

15. When No One Is Available to Receive Your Pet

If no one is available to receive your pet at the end of an appointment, and you have not given us written return instructions (see Section 12), we will make reasonable efforts to reach you and any emergency contact you provided. Additional time spent caring for your pet will be charged at our then-current hourly rate, and you agree to reimburse us for reasonable costs we incur as a result.

If we cannot reach you within a reasonable time, you agree that we may arrange alternative care for your pet, such as with a veterinarian, boarding facility, or animal control, and may notify the appropriate authorities as required by law so that your pet is not classified as unowned. You agree to reimburse all costs associated with these actions, and you authorize your pet's veterinarian to release your pet's records to the party providing care.

16. Photos & Social Media

We love showing off your beautiful pets! Unless you opt out in writing, you grant It's FURDAY! the right to use photos and videos of your pet(s) in our marketing, including on our website and social media. To opt out, email us at hello@itsfurday.com

17. Text Messages & Other Communications

Text Messaging

When you book, you agree to receive text messages from It's FURDAY! at the mobile number you provide. These messages may include:

Appointment reminders
Schedule changes or updates
Important information related to your services

If you separately opt in, we may also send you recurring promotional text messages, such as offers, news, and grooming reminders. Consent to receive marketing messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We share your mobile number only with service providers that send It's FURDAY!'s own messages on our behalf, as described in our Privacy Policy. Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP to any text message from us, or reply HELP for more information. Opting out of marketing messages does not stop service messages about your appointments.

Email & Electronic Communications

You agree to receive emails about your Bookings and your account, and that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. We may also send emails with news and offers; you can unsubscribe from promotional emails at any time using the link in the email or by contacting us.

18. Referral Program

From time to time we may offer a referral program at our discretion. Any program is subject to the terms posted with it and may be changed or canceled at any time. Only individuals are eligible; businesses, including lead-generation services, are not. Referral rewards are issued as promotional credits toward future Bookings, have no cash value, and cannot be redeemed for cash. Self-referrals and referrals within your own household do not qualify. You may not share referral codes or links through bulk email or in any way that violates anti-spam laws. We may revoke credits issued for referrals that do not qualify. Questions about a missing credit can be sent to legal@itsfurday.com

19. Accounts

You may be able to save information about you or your pet, such as by creating an account in our booking platform. You agree that the information you provide is accurate and that you will keep it up to date. You are responsible for activity on your account and for keeping your login credentials confidential, and you may not let anyone else use them. Please notify us promptly of any suspicious or unauthorized account activity. We may suspend or terminate an account that violates these Terms.

20. Privacy

Your use of the Service is subject to our Privacy Policy, available at Privacy Policy which forms part of these Terms and explains how we collect, use, and share information. We encourage you to review it periodically for changes.

21. Website Use

Availability, Errors & Inaccuracies

We regularly update our services and website, and information on the Service may occasionally contain errors or be incomplete or out of date. We may correct or remove content at our discretion but are not obligated to do so.

Prohibited Activies

In using the Service, you agree not to: (i) copy, distribute, or disclose any part of the Service, including by automated or manual scraping; (ii) use robots, spiders, or other automated systems to access the Service in a way that sends more requests than a human could reasonably produce; (iii) send spam or other unsolicited messages; (iv) interfere with or compromise the security or integrity of the Service or its servers; (v) place an unreasonable load on our infrastructure; (vi) upload invalid data, viruses, or other harmful code; (vii) collect personal information from the Service except as its features expressly permit; (viii) use the Service for commercial solicitation; (ix) impersonate anyone or misrepresent your identity or affiliation; (x) bypass measures we use to restrict access to the Service or its content; or (xi) create or use an account without proper authorization.

Intellectual Property

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. The Service, including its content, features, and functionality, is the exclusive property of Pawsh'd Pets LLC and its licensors and is protected by copyright, trademark, and other laws. The It's FURDAY! name, logo, and trade dress may not be used in connection with any product or service without our prior written consent.

22. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Pawsh'd Pets LLC, DBA It's FURDAY!, and its owners, managers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your violation of these Terms or any applicable law; (b) any misrepresentation about your pet, including its vaccination status, health, or history of biting, aggression, or causing injury or disease; (c) injuries your pet causes to any person, including our groomers, or to another animal; (d) damage to property caused by your pet; or (e) quarantine expenses or other costs created by your pet. This indemnity does not apply to the extent a claim is caused by our gross negligence or willful misconduct.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT'S FURDAY! AND ITS OWNERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM (I) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, OUR WEBSITE OR ACCOUNTS; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

Claims relating to injury, illness, escape, or death of your pet are governed by the Release in Section 13. Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be limited under applicable law, including California Civil Code section 1668.

24. Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS (INCLUDING OUR SATISFACTION POLICY), THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the limitations above may not apply to you.

25. Dispute Resolution & Binding Arbitration

Please read this section carefully. It affects how disputes between you and It's FURDAY! are resolved.

Informal Resolution First

We would much rather fix a problem than fight about it. Before starting arbitration or a small claims case, you agree to first contact us at legal@itsfurday.com with your name, address, a description of the issue, and the resolution you are seeking. We will both work in good faith to resolve the dispute for thirty (30) days, which may include a phone or video call. Any statute of limitations is paused during this period.

Binding Arbitration

Any dispute arising out of or relating to these Terms, the Service Agreement, or the Service that is not resolved informally will be resolved exclusively by binding arbitration in Los Angeles County, California, before a single neutral arbitrator, with no right to a jury trial or court action, except as described below. The arbitration will be administered by National Arbitration & Mediation ("NAM") under its rules then in effect (available at www.namadr.com), or by another provider we agree on or a court appoints. Hearings may be held by phone, video, or written submission on request. Arbitration fees will be paid as provided in the provider's rules and applicable law, and each party will pay its own attorneys' fees unless a statute provides otherwise. The arbitrator will decide all questions about the scope and enforceability of this arbitration agreement, and the arbitrator's decision will be final and binding.

Exceptions

Either party may bring an individual claim in small claims court in Los Angeles County, California, if the claim qualifies.
Either party may seek public injunctive relief where permitted by law, or ask a court to compel arbitration, stay a case pending arbitration, or confirm, modify, or vacate an arbitration award.

Class & Collective Action Waiver

CLASS AND COLLECTIVE ACTIONS ARE WAIVED. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MULTIPLE PARTIES OR AWARD RELIEF BEYOND WHAT IS NECESSARY FOR THE INDIVIDUAL CLAIM. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION AGREEMENT IN THIS SECTION WILL NOT APPLY TO THAT CLAIM.

Governing Law

This arbitration agreement is governed by the Federal Arbitration Act. Otherwise, these Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

26. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, including for a breach of these Terms. Provisions that by their nature should survive termination will survive, including the release, indemnity, limitation of liability, dispute resolution, and payment obligations.

27. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top shows when they were last revised. Changes apply going forward, and your continued use of the Service after an update is posted means you accept the updated Terms. Changes to these Terms do not alter a Service Agreement you have already signed unless you sign an updated version.

28. Copyright Complaints (DMCA)

If you believe content on our website infringes your copyright, please send a written notice to legal@itsfurday.com that includes: your physical or electronic signature; a description of the copyrighted work; the location (URL) of the allegedly infringing material; your address, phone number, and email; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf (see 17 U.S.C. §512(c)(3)). We may terminate the accounts of repeat infringers.

29. Miscellaneous

These Terms, together with the Service Agreement and our Privacy Policy, are the entire agreement between you and It's FURDAY! regarding the Service. These Terms do not create any agency, partnership, employment, or joint venture relationship. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, severe weather, fire, epidemics, or government orders. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

30. Contact Us

Questions or comments about these Terms are always welcome: